Questions? Contact us at (608) 298-2332 or
(414) 244-9779 or delivery@klinkecleaners.com

Save Time

Try Our FREE
Pickup & Delivery Service

Step 1 - Sign Up Today

Sign up for FREE Pickup & Delivery Service right to your door

Step 2 - Mark Your Calendars

Leave clothing outside in your pink delivery bag by 8am on your next service day

Step 3 - Klinke Delivers

Klinkes delivers to your door – cleaned, pressed & ready to wear

Current Customers

In Delivery Zone

New Customers

In Delivery Zone

Customers

Outside of Delivery Zone

Klinke customers within our active delivery zones.

Step 1 – Go to www.klinkecleaners.com/login

Step 2  – Please login to your account*

Step 3 – Scroll down and add a credit card to your account if you don’t already have one on file. Then click the purple “Save” button at the bottom of the screen. Please note: you must have a valid credit card number in your account to be eligible for our delivery service.

Step 4 – Scroll back to the top of the page and click the purple “Enable Delivery” text. You will see a message that says “You have been converted to a delivery account.”

That’s it! Within one business day of signing up, you will receive an email that explains more about the service in your area and it will provide additional instructions.

*If you know the email address on your account but don’t know your password, enter your email address into the page and click the “Forgot Password” button. You will receive an email to reset your password. Note: after you change your password, the website will send you back to the login page where you can simply log into your account with your new password. If your email address is not on your account, please visit your local Klinke Cleaners location and ask to add your email address to your account.

New customers within our active delivery zones.

Step 1 – Go to www.klinkecleaners.com/login and click the purple “Create Account” text

Step 2 – Follow the instructions to create your account. The third page will ask “How would you like us to service your cleaning needs?” – select the “Pickup & Delivery” option.

Step 3 – Once your account has been created, scroll down and add a credit card to your account then click the purple “Save” button at the bottom of the screen. Please note: you must have a valid credit card number in your account to be eligible for our delivery service.

That’s it! Within one business day of signing up, you will receive an email that explains more about the service in your area and it will provide additional instructions.

Frequently Asked Questions

Do I have to be home or at work when you pick up or deliver?

No, not at all! In fact, most of our residential customers are not home. That is why we started our home delivery service. Our customers told us they wanted more leisure time for doing things that they enjoy.

If we are picking up and delivering to your home then simply put your bag out by 8am. When we return with your cleaning, we will deliver them on a hook by the front door or wherever you specify.

If we are picking up and delivering to your place of work, it depends on your working situation. If you are in an office with other co-workers and there is a central place for all employees to place for us to pick up and deliver then you don’t need to be present during pickup and delivery times.

However, if you are the only one in your office or there isn’t a central place for us to pick up and deliver then it’s up to your level of comfort if you want to leave your cleaning out for us and if you want us to deliver when you are not around. If you don’t feel comfortable with leaving your bag or cleaned garments out then consider switching your delivery address to your home address.

Is there an extra charge for the delivery service?

Nope! There is no extra charge for delivery. We charge the same price via delivery as we charge in our stores.

If I don't have any cleaning for you to pickup, do I need to call?

No need to call us! We will be in your area anyway. If we see your pink bag outside then we will collect it.

If you’d like us to not stop by then you can use our interactive SMS texting service. Each night before we visit, you will receive a reminder text. Simply reply with an “n” or “N” and we will not stop by your address.

If you’d like to temporarily suspend the pickup and delivery service then simply log into to your account online or on the mobile app and visit the “suspend” tab. Fill in the dates and click “suspend service”.

When are my service days?

You will receive an introductory email within one business day after signing up that will indicate your exact delivery days or you can look at the map below to determine your delivery days. We are in every area twice per week – either Mondays / Wednesdays or Tuesdays / Thursdays. For example, if we pick up your bag on Monday, we will bring back your cleaned and pressed garments on Wednesday and vice-versa. The same holds true for the Tuesday / Thursday zones.

What time do I need to put out my pink delivery bag?

Please put your bag out by 8am. Our delivery truck will be in your area at anytime from 8am to 4pm on your service days.

If you are a business that does not open by 8am, please contact us at delivery@klinkecleaners.com and we will let our driver know.

What if I forget to put my bag out?

No worries! You have the following options:

  1. You can always leave your bag out on your next service day.
  2. You can schedule an On Demand pickup on Fridays. See the FAQ about On Demand Friday for more info.
  3. You can always visit any of our Klinke Cleaners locations and have your clothes cleaned on-site. Click here to view all of our locations. 

 

I don’t have a pink delivery bag? Or, I would like a 2nd delivery bag.

If you signed up online, via our mobile app, or in-store, we will drop off a welcome kit on your first service day that includes our pink delivery bag and instructions.

If you signed up with our delivery driver, you should already have your welcome kit.

If you lost your bag or you need a second bag, visit www.klinkecleaners.com/extrabag.

I don’t know my password.

From your computer, go to www.klinkecleaners.com/login and enter your email address then click on “forgot password”. You will receive an email with instructions to reset your password.

I am having problems signing up.

Visit www.klinkecleaners.com/delivery  for  step by step guide to help you sign up.

Or, please email delivery@klinkecleaners.com or call us at 608.298.2332 or 414.244.9779.

I would like to temporarily suspend the delivery service.

Login to your account online or on the mobile app and visit the “suspend” tab. Fill in the dates and click “suspend service”

What is On Demand Service?

On Demand Service is for our customers who may not use us but a few times a year. We can set up your account as “On Demand” so you can simply schedule us to come on your service day rather than having us check your house on every potential service day. You request On Demand service by logging into your account via the mobile app or the website and then you schedule a pick up. Or, if you are receiving our reminder text messages, you can reply with a “Yes” to that text and that will automatically add you to our service schedule for your next service day. If you are interested in On Demand service, please contact us at delivery@klinkecleaners.com.

Do I need a credit card on file with Klinke Cleaners to use your FREE Pickup and Delivery Service?

Yes you do. We cannot pickup or deliver your clothes without a credit card on file. All items will be billed to you the day after we pick up your cleaning.

I didn’t receive my order? Or no one stopped by today to pick up my order?

Please reach out to us at delivery@klinkecleaners.com or call (608) 298-2332 or (414) 244-9779

Can I drop off my dry cleaning at any Klinke Cleaners store and then have it delivered to me?

Unfortunately, no. If you drop off your cleaning at one of our locations, you will need to pick up the cleaning from that location.

Can my spouse and I both receive text message reminders if we share one account?

You can add as many email addresses to your account profile and set those email addresses to be receive delivery reminders. Unfortunately, each account can only have one phone number receive text reminders.

If you want to share control over the account, you both can log into your account via our website or the mobile app. This will allow you to suspend service, adjust notifications, sign up for an On Demand Friday, update your credit card, etc.

What happens if I reply "Stop" to the text message reminders?

Replying “Stop” to our text message reminders will stop you from receiving text messages but won’t cancel your pickup and delivery service. If you’d like to change your notification settings or suspend your delivery service, simply log into your account at www.klinkecleaners.com/login to make these changes.

Do I need to receive reminder texts and emails? Can I turn those off?

Although you may absolutely turn off these notifications within your account either online or via the mobile app, we strongly discourage you from doing so. Not only do we send reminder messages but we also send specific updates if there is a change to the delivery schedule due to extreme weather, traffic delays, or adjustments to the schedule due to holidays. If you turn off your notifications, you might miss a message that would update you about changes to your service.

My question wasn't answered in this list of FAQs.

Please email your question to us at delivery@klinkecleaners.com so we can assist you. We might even add your question to this FAQ to help other customers who might have the same question!

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